ATM Systems is doing a great job for us. In regards to service, we have never had an issue with ATM Systems and have enjoyed the partnership.
I greatly appreciate all your assistance in getting the ATM installed in a short period of time as our prior ATM vendor left us with an out-of-order machine for over two months.
The best feedback I can give you is that I have not heard any complaints from our customers or my associates. I receive our payments on time and that is also very good. I'm very happy with the service.
I just want to say thank you for the ATM service that you have been providing at our hotel. We seldom experience a concern that is not handled quickly and every time we need to have more money added for a large event, your team comes through.
Your ATM is so much better than the one with our previous provider. Your ATM very rarely goes down (our old one did all the time). Also, your response time is so much faster. All around, we're really pleased with ATM Systems.
You have delivered what you promised in our negotiations – a high-quality ATM, customization (screen advertising and ATM surrounds), and superior maintenance support. It is a very comprehensive program.
The machine is great, we appreciated the custom cabinetry and screen graphic promotion help. We have not had any complaints… no news is always good news!
We are very happy with the ATM and ATM Systems. It is such a convenience for the guests and employees. I'm very pleased, and feel since we now have the machine it has really filled a void in service that was previously lacking.
I have found your staff wonderful to work with. They are truly professional and always ready to assist me. Every request is fulfilled in a timely fashion, and follow up is immediate.
Charlie and his team did an amazing job working on the cabinet customization and pre installation work since we started the service we have had “zero” guest related issues, money availability issues, or error related issues. Service has been impeccable, especially Steve Myers and the team helping us with the custom screen graphic designs. Anytime I have reached out for help or assistance your support team has been spot on - including weekend service!
The ATM is great and runs like a clock. I can’t believe how well the screen marketing turned out. This is awesome! It looks fabulous. Thank you for taking this off my plate and making it phenomenal. I’m trying to see how many more adjectives I can use!
It has been a pleasure working with ATM Systems. I wish I could rate your customer service for any issues/problems with the ATM, but I honestly do not know of any that we have had. I thoroughly enjoy working with Charlie Johnson. Every time I have had a question about the usage, he always responds in a prompt and professional manner.
Actions speak louder than words... Your company’s actions have spoken volumes about its strong character.
We have not had any issues in regards to service & support. Just two weeks ago we had a large group on property & requested additional funds for our machines. Your company provided excellent support in monitoring the transactions for that weekend.
The day we transferred service over to you was seamless. It could not have gone smoother and we are very pleased with that. I've really appreciated the incredibly quick service during afterhours and weekends. I've called your emergency line a few times and have been helped more quickly than I would have ever expected. The ATMs have worked almost flawlessly and seem to be well maintained by your staff.
Your service has been great. The few times I called for service you already knew about it and someone was on the way to fix it. You are very responsive.